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Angela Long

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The Client Experience of the Future

Posted by Angela Long on Aug 26, 2020 12:00:00 PM

   

By Angela Long

The success of the modern law firm hinges on its ability to adapt and pivot. Even before being struck by a global health crisis, the profession has been experiencing significant disruption due to rapid changes in technology that reshaped client expectations. Today, the combination of these two factors results in an urgent need for law firms to embrace change like never before.

So, what will the law firm of the future look like? What can firms do now to succeed amid the chaos and how can they prepare themselves for future disruptions, challenges and pressures? In order to answer these questions, we must direct our focus to the client experience. I spoke with Heinan Landa, founder and CEO of Optimal Networks and author of “The Modern Law Firm: How to Thrive in an Era of Rapid Technological Change,” to get his perspective on how law firms can embrace and deliver on a client-focused strategy. Here he shares his ideas and expertise based on three decades of providing IT services to law firms.  

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Topics: Technology Management, Communications, professional development, technology, legal marketing technology

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