The "Clients vs. Firms" battle is "so 2000 and late." Embrace productive disagreement and don't be afraid to ask what the client needs and why.
Following Thursday’s thought-provoking sessions and networking opportunities at P3 - The Innovation Practice Conference, attendees were primed for another day of learning.
The closing session, “Client and Firm Communication – It’s Tricky, Tricky, Tricky,” was presented by Jae Um and Casey Flaherty from Baker McKenzie. Jae and Casey challenged attendees to think differently when it comes to client and firm conversations. Words matter, to help us make progress, but ultimately we need better skills. “Ideas are cheap. Ideas are highly, highly overrated. Execution is all that matters,” Flaherty advised.