Strategies+: A Blog for Legal Marketers

The Client Experience of the Future

Posted by Angela Long on Aug 26, 2020 12:00:00 PM

   

By Angela Long

The success of the modern law firm hinges on its ability to adapt and pivot. Even before being struck by a global health crisis, the profession has been experiencing significant disruption due to rapid changes in technology that reshaped client expectations. Today, the combination of these two factors results in an urgent need for law firms to embrace change like never before.

So, what will the law firm of the future look like? What can firms do now to succeed amid the chaos and how can they prepare themselves for future disruptions, challenges and pressures? In order to answer these questions, we must direct our focus to the client experience. I spoke with Heinan Landa, founder and CEO of Optimal Networks and author of “The Modern Law Firm: How to Thrive in an Era of Rapid Technological Change,” to get his perspective on how law firms can embrace and deliver on a client-focused strategy. Here he shares his ideas and expertise based on three decades of providing IT services to law firms.  

Read More

Topics: Technology Management, Communications, professional development, technology, legal marketing technology

Adapting, and Quickly: 6 Tips for Mastering Today’s Tech Landscape

Posted by Elena Petzold on Aug 25, 2020 12:25:33 PM

   

By Elena Petzold

I’ve noticed throughout my career that it takes any new technology five to 10 years to really infiltrate the practice of law — except during a pandemic. Over the last six months, closed offices and teleworking have created an accelerated environment for the adoption and implementation of new technologies. With the restrictions caused by the pandemic not loosening anytime soon, even those who are extremely leery of new technology platforms may want to rethink their ways.

In that spirit, I share with you my top six tips for mastering the current tech landscape of 2020:

Read More

Topics: Technology Management, Communications, professional development, technology, legal marketing technology

4 Steps to Build a Security-Minded Culture at Your Firm

Posted by Ethel Crosby on Sep 11, 2019 11:51:01 AM

By Ethel Crosby, director of technology operations and offerings, One North

Cyber-attacks and data breaches unfortunately aren’t new to the business world. Worse, clean up from these attacks can be extremely costly — both from a monetary and reputational perspective. Take Equifax as an example. On July 22, 2019, the company agreed to pay the largest settlement on record for a data breach, up to $700 million, to investigate claims stemming from its 2017 breach. If you tack on damage to the Equifax brand, it’s easy to see the high price organizations pay when they fail to proactively protect themselves from security incidents.

Read More

Topics: Client Services, Technology Management, cybersecurity, data breach

Recent Posts

Posts by Topic

see all

Subscribe to Blog RSS

About this Blog

Strategies+

Strategies+ is your online resource to discover exclusive content on the state of the legal marketing profession that goes beyond Strategies magazine, including:

  • Case studies from Your Honor Award winners
  • Weekly trendspotting
  • Guest blogs from legal marketing leaders
  • And much, much more!