The latest installment of the Body of Knowledge (BoK) podcast series is now live! In this episode, panelists Jennifer Ahner (director of major accounts and proposals, Ogletree Deakins), Silvia Coulter (principal, LawVision Group) and Nathaniel Slavin (partner, Wicker Park Group) discuss the client services domain. Listen for a thought-provoking conversation on the state of client service initiatives today and where our panelists see things going in the next year. The group also covers the findings and takeaways from major studies on legal market demand — and why client services is more important today than ever. Listeners will even learn how client service can be a hedge against future downturn by driving more loyalty and the potential for better and more profitable work.
To learn more about the Body of Knowledge, visit LMA's website.